Hamsa

Terms of Service

Last updated: April 8, 2026

Please read these Terms of Service ("Terms") carefully before using the Hamsa mobile application, website, and related services (collectively, the "Service") operated by Hamsa ("we", "us", "our", or the "Company"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Description of Service

Hamsa is a personal AI life companion that provides guidance and tools across multiple life domains, including but not limited to: health and medical wellness, beauty and skincare, fitness and exercise, nutrition and diet, mental wellness, sleep, menstrual cycle and pregnancy support, personal goals, lifestyle management, reminders, and daily activity tracking.

The Service uses artificial intelligence to build a personalized profile ("Digital Twin") based on information you provide, and delivers tailored recommendations across all supported domains.

2. Medical and Professional Disclaimer

• Always seek the advice of a qualified healthcare professional for any medical concerns. Never disregard professional medical advice or delay seeking it because of something you read or heard in the Service.
• The Service does not replace professional medical, dermatological, nutritional, psychological, or financial advice.
• If you are pregnant, breastfeeding, have a medical condition, or are taking medication, consult your healthcare provider before acting on any recommendation from the Service.
• In case of a medical emergency, contact your local emergency services immediately. Do not rely on the Service for emergency situations.
• AI-generated content may contain errors or inaccuracies. You are solely responsible for evaluating and acting upon any information provided.

3. Eligibility

• You must be at least 13 years of age (or 16 in the European Economic Area) to use the Service.
• If you are between 13 and 18 years of age (or the age of majority in your jurisdiction), you must have permission from a parent or legal guardian who agrees to these Terms on your behalf.
• By using the Service, you represent and warrant that you meet these eligibility requirements.
• We reserve the right to request proof of age and to suspend accounts that do not meet these requirements.

4. Account Registration and Security

4.1 Account Creation

You may create an account using your phone number, Google Sign-In, or Facebook Login. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

4.2 Account Security

• You are responsible for maintaining the confidentiality and security of your account credentials.
• You are responsible for all activities that occur under your account, whether or not authorized by you.
• You must notify us immediately at legal@hamsa.live if you become aware of any unauthorized use of your account or any other security breach.
• We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 One Account Per Person

Each person may maintain only one account. Creating multiple accounts may result in termination of all associated accounts.

5. Subscriptions and In-App Purchases

5.1 Free and Premium Tiers

The Service may offer both free features and premium features available through paid subscriptions or one-time in-app purchases ("Premium Features"). We reserve the right to change which features are included in each tier at any time.

5.2 Payment Processing

All payments for Premium Features are processed exclusively through the Apple App Store or Google Play Store (collectively, "App Store Platforms"). By making a purchase, you agree to the payment terms of the applicable App Store Platform. We do not directly collect or store your payment card information.

5.3 Subscription Terms

• Subscriptions automatically renew at the end of each billing period (weekly, monthly, or annually, as selected) unless you cancel before the renewal date.
• You will be charged the subscription fee at the beginning of each billing period.
• Prices are in the currency displayed at the time of purchase and may vary by region.
• We reserve the right to change subscription prices. Price changes will take effect at the start of the next billing period following notice to you. Continued use constitutes acceptance of the new price.

5.4 Cancellation

• You may cancel your subscription at any time through your App Store Platform account settings (Apple App Store or Google Play Store).
• Cancellation takes effect at the end of the current billing period. You will retain access to Premium Features until then.
• Cancelling your subscription does not delete your account or data.

5.5 Refund Policy

• Partial or unused subscription periods.
• Subscription fees charged during automatic renewal.
• Dissatisfaction with the Service or its features.
• Failure to cancel before a renewal date.
• Changes to the Service, including feature modifications or removals.
• Account suspension or termination due to violation of these Terms.

App Store Refunds: Refund requests for purchases made through the Apple App Store or Google Play Store must be directed to the respective platform, as they control the refund process for purchases made through their systems:

• Apple App Store: Request a refund from Apple
• Google Play Store: Request a refund from Google

We are not responsible for refund decisions made by App Store Platforms.

5.6 Free Trials

We may offer free trial periods for Premium Features. If you do not cancel before the trial period ends, you will be automatically charged the applicable subscription fee. Free trial eligibility is limited to one trial per user and may be determined by the App Store Platform.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful, harmful, or fraudulent purpose.
• Submit false, misleading, or deceptive information.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Attempt to gain unauthorized access to any part of the Service, other accounts, computer systems, or networks.
• Interfere with or disrupt the Service, servers, or networks, including transmitting viruses, worms, or malicious code.
• Use the Service to harass, abuse, threaten, or harm another person.
• Use automated systems (bots, scrapers, crawlers) to access or collect data from the Service without our written consent.
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Service.
• Reproduce, redistribute, sublicense, or commercially exploit any part of the Service.
• Use the Service to train, develop, or improve any competing AI model or service.
• Circumvent, disable, or interfere with any security-related features of the Service.
• Use the Service in any way that could damage, disable, overburden, or impair our infrastructure.

Violation of these rules may result in immediate suspension or termination of your account without prior notice or refund.

7. User Content and Data

7.1 Your Content

You retain ownership of all personal data, health information, conversations, and other content you submit to the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to store, process, and use your User Content solely to provide, improve, and personalize the Service for you.

7.2 Content Restrictions

You are solely responsible for your User Content. You agree not to submit content that is illegal, defamatory, harassing, threatening, obscene, or infringes on the rights of others.

7.3 AI-Generated Content

Content generated by the AI assistant is provided "as is" for informational purposes. We do not guarantee the accuracy, completeness, or reliability of AI-generated responses. You acknowledge that AI-generated content may contain errors and should not be relied upon as the sole basis for decisions affecting your health, finances, or other important matters.

8. Intellectual Property

• The Service, including its design, code, AI models, algorithms, text, graphics, logos, icons, and trademarks, is owned by Hamsa and protected by applicable intellectual property laws.
• The Hamsa name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Hamsa. You may not use them without our prior written consent.
• You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service or any part of it without our explicit written permission.
• All rights not expressly granted herein are reserved by Hamsa.

9. Third-Party Services and Social Login

• The Service integrates with third-party services including Google Sign-In, Facebook Login, Firebase, OneSignal, Apple App Store, and Google Play Store.
• Your use of these third-party services is governed by their respective terms of service and privacy policies.
• We are not responsible for the availability, accuracy, or content of third-party services.
• If you connect a third-party account, you may disconnect it at any time from your account settings.

10. Limitation of Liability

• Hamsa, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for loss of profits, goodwill, data, health outcomes, or other intangible losses, arising from or related to your use of or inability to use the Service.
• We shall not be liable for any damages resulting from: (a) reliance on any information provided by the Service, including AI-generated health, beauty, nutrition, fitness, or lifestyle recommendations; (b) unauthorized access to your account or data; (c) interruptions or cessation of the Service; (d) viruses or malicious code transmitted through the Service; (e) errors, inaccuracies, or omissions in any content.
• Our total aggregate liability to you for all claims arising from or related to these Terms or the Service shall not exceed the greater of: (a) the total amount you have paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) fifty US dollars (USD $50).
• Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

11. Disclaimer of Warranties

• We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.
• We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) the results obtained from the Service will be accurate or reliable; (c) any errors in the Service will be corrected; (d) the Service will meet your specific requirements.
• No advice or information, whether oral or written, obtained from us or through the Service shall create any warranty not expressly stated herein.

12. Indemnification

You agree to defend, indemnify, and hold harmless Hamsa, its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of and access to the Service.
• Your violation of any term of these Terms.
• Your violation of any third-party right, including intellectual property, privacy, or other proprietary rights.
• Any claim that your User Content caused damage to a third party.
• Any action taken by the Service based on information you provided.

13. Termination

13.1 Termination by You

You may delete your account at any time from within the App settings. Upon deletion, your data will be permanently removed in accordance with our Privacy Policy. Active subscriptions must be cancelled separately through the App Store Platform before deleting your account to prevent future charges.

13.2 Termination by Us

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without prior notice, including but not limited to cases where:

• You breach any provision of these Terms.
• We are required to do so by law.
• We reasonably believe your conduct is harmful to other users, third parties, or Hamsa.
• Your account has been inactive for an extended period.

13.3 Effect of Termination

Upon termination: (a) your license to use the Service immediately ceases; (b) you remain liable for all charges incurred prior to termination; (c) no refund will be issued for any remaining subscription period; (d) provisions that by their nature should survive termination shall survive, including Sections 2, 7, 8, 10, 11, 12, 15, and 16.

14. Modifications to the Service

• We reserve the right to modify, suspend, or discontinue any part of the Service (including Premium Features) at any time, with or without notice.
• We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
• If we discontinue a Premium Feature for which you have an active subscription, we will provide reasonable notice and may offer a prorated credit at our discretion.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan, without regard to its conflict of law provisions.

15.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved as follows:

• Informal resolution first: Before filing any formal legal action, you agree to contact us at legal@hamsa.live and attempt to resolve the dispute informally for at least 30 days.
• Jurisdiction: If informal resolution fails, any dispute shall be subject to the exclusive jurisdiction of the courts of Amman, Jordan.

15.3 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hamsa regarding your use of the Service and supersede all prior agreements.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any default shall not constitute a waiver of any subsequent default.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, government actions, internet or telecommunications failures, power outages, or other force majeure events.

16.6 No Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights.

16.7 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms within the Service and updating the "Last updated" date. For significant changes, we may also notify you through the App or via email. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Service and delete your account.

18. Contact Us

If you have any questions, concerns, or complaints about these Terms or the Service, please contact us:

• Email: legal@hamsa.live